Out of 100 US retailers, how many will now charge you for at least some returns?
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72
72% of US retailers now charge for at least some returns, up from 66% a year earlier. Among merchants that added a fee, 37% lost customers. A free return was never a right in the US, only a perk; EU shoppers have had a legal 14-day right to send online purchases back since 2011.
Free returns are disappearing. 72% of US retailers now charge a fee on at least some returns.
Source: National Retail Federation (via eMarketer) · checked Jun 2026